Customer Relations Representative - State Farm Agent Team Member
Full Time • Morrisville , PA
Responsive recruiter
Benefits:
- Simple IRA
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
Customer Relations Representative – Service & In-Book Sales Opportunity
The Sawyer Agency – State Farm Insurance
Deliver Exceptional Service. Grow Through Sales. Build Your Future.
Are you a customer-focused professional who enjoys helping people—but also wants the opportunity to earn more through proactive conversations and in-book sales? The Sawyer Agency is seeking a Customer Relations Representative who can deliver excellent service while confidently identifying opportunities to enhance customer coverage and agency growth.
This is a fully licensed position (Property & Casualty and Life & Health). Candidates not currently licensed must be willing and able to obtain their licenses with full agency support.
Role Overview
As a Customer Relations Representative, you will be a trusted resource for clients—resolving inquiries, supporting policy needs, and ensuring positive interactions. In addition, you’ll be encouraged to identify opportunities within our existing customer base to recommend additional products that provide greater protection and value.
Key Responsibilities
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Resolve Customer Inquiries – Provide prompt and accurate responses while maintaining a professional and positive tone
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Support Client Retention – Build loyalty through relationship management and proactive service
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Identify Sales Opportunities – Recognize client needs and offer relevant insurance solutions from in-book accounts
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Maintain Accurate Records – Update customer information and follow up to ensure satisfaction
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Collaborate With Team – Work closely with agency staff to deliver a seamless customer experience
Qualifications
- Strong communication and interpersonal skills
- Ability to problem-solve and remain calm under pressure
- Customer service or client-facing experience preferred
- Licensed in Property & Casualty and Life & Health (or willingness to obtain with agency support)
- Service-oriented mindset with the confidence to pivot into sales when opportunities arise
What We Offer
- Competitive base pay + bonus opportunities tied to retention and in-book sales
- Full support for licensing and professional growth
- Opportunities to advance into sales or account management roles
- A supportive team environment where your contributions are valued
Compensation: $50,000.00 - $70,000.00 per year
Do you want a career and not just a job?
We are a very busy office and are looking for our next great team member. This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! We want to work alongside those who are equally committed to excellence and personal achievement. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.
About Our Agency
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, Health Insurance, and Renters Insurance.
- Our office is located in Bensalem.
- I have been a State Farm agent since 2000.
- I am a second generation State Farm agent.
- I am a proud graduate of .
- Additional languages spoken: Spanish
Seeking Currently Licensed Applicants Only
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none