Customer Relations Representative - State Farm Agent Team Member
Full Time • Morrisville - PA
Responsive recruiter
Benefits:
- Simple IRA
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
Customer Relations Representative – Service & Sales-Driven In-Book Growth
The Sawyer Agency – State Farm Insurance
The Sawyer Agency – State Farm Insurance
Deliver Outstanding Service. Drive Sales from Within. Build a High-Earning Future.
Are you a customer-focused professional who enjoys helping people—but also wants the ability to earn more by confidently identifying sales opportunities? The Sawyer Agency is looking for a Customer Relations Representative who delivers exceptional service while actively contributing to revenue growth through in-book sales conversations.
This is a fully licensed role (Property & Casualty and Life & Health). If you aren’t licensed yet, you must be willing to obtain your licenses with our full support.
Role Overview
As a Customer Relations Representative, you'll be the voice of our agency—resolving customer needs, ensuring smooth service, and reinforcing client trust. At the same time, you’ll play a key role in driving agency sales from our existing book of business by identifying coverage gaps, recommending product upgrades, and initiating consultative sales discussions.
This is the perfect role for someone who enjoys service but thrives when sales are part of the job.
Key Responsibilities
Resolve Customer Inquiries
Provide accurate, timely support with a friendly and professional approach.
Provide accurate, timely support with a friendly and professional approach.
Drive In-Book Sales Growth
Spot opportunities within current accounts—cross-sell, upsell, and introduce additional coverage that benefits clients and boosts agency revenue.
Spot opportunities within current accounts—cross-sell, upsell, and introduce additional coverage that benefits clients and boosts agency revenue.
Support Client Retention
Strengthen relationships with proactive outreach and consistent follow-up.
Strengthen relationships with proactive outreach and consistent follow-up.
Maintain Accurate Records
Update client information, track interactions, and follow through on open items.
Update client information, track interactions, and follow through on open items.
Collaborate With the Team
Partner with licensed colleagues to maximize sales opportunities and create seamless customer experiences.
Partner with licensed colleagues to maximize sales opportunities and create seamless customer experiences.
Qualifications
- Strong communication and people skills with a confident, professional demeanor
- Ability to stay calm, organized, and solutions-oriented
- Customer service or client-facing experience preferred
- Property & Casualty and Life & Health licenses (or willingness to obtain)
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Comfortable initiating sales conversations and recommending additional products
What We Offer
- Competitive base pay plus performance bonuses tied to retention and in-book sales
- Full licensing support, training, and development
- Clear growth opportunities into sales or account management roles
- A positive, team-oriented environment that rewards results
Compensation: $50,000.00 - $70,000.00 per year
Do you want a career and not just a job?
We are a very busy office and are looking for our next great team member. This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! We want to work alongside those who are equally committed to excellence and personal achievement. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.
About Our Agency
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, Health Insurance, and Renters Insurance.
- Our office is located in Bensalem.
- I have been a State Farm agent since 2000.
- I am a second generation State Farm agent.
- I am a proud graduate of .
- Additional languages spoken: Spanish
Seeking Currently Licensed Applicants Only
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none